Eligibility

You may request a refund within 7 days of purchase if any of the following apply:

• You cannot access your purchase after reasonable troubleshooting.
• The downloaded file is corrupted or contains malicious content.
• The product materially misrepresents its contents or promised deliverables.

Bounty refunds

• Before acceptance: you may cancel and request a refund.
• After acceptance: refunds are limited to non-delivery, material breach, or policy violations.
• Submit disputes within 7 days of acceptance with evidence; partial refunds may be offered.
• Platform or payment processing fees may be non‑refundable unless required by law.

What we may ask for

• Your order details (email, tool name, purchase date, receipt).
• Brief description and any relevant screenshots or error logs.

Process and timing

• Contact support via our Support page; we typically respond within 72 hours.
• Approved refunds are processed back to your original payment method.
• In some cases, we may offer to restore access or provide a corrected file as an alternative remedy.
• Payouts to creators are handled via Stripe Connect. Funds are transferred to the creator’s Stripe account upon successful payment; bank payouts follow Stripe’s schedule and may be subject to Stripe holds or reviews.

Limitations

• We reserve the right to investigate abuse and deny refunds in cases of misuse.
• Our liability is limited to fees paid for the affected purchase, as further detailed in our Terms.

Security and verification

Payments are processed by Stripe. We verify purchases server-side and may delay access briefly to protect buyers and creators. For malware or policy violations, we may temporarily quarantine files while we investigate.